Procedure for Return & Refund Policy:
-The customer can refuse the product up to the point when the carrier/delivery company calls to schedule an appointment. The customer make refuse the item at this point if they decided they no longer wanted the product for a variety of reasons, such as, buyer’s remorse, didn’t like the color, didn’t like the fabric, etc.
-The customer may also refuse to accept the item even up to when the carrier/delivery company arrives at the scheduled appointment for delivery. The product may be refused by the customer on arrival for issues such as freight damage, broken, etc.
-If the customer does not refuse the chair with the carrier/delivery company at the time of delivery, they my either contact Recliner HQ (email@example.com) or the manufacturer’s customer service department within 30 days after delivery to sort out their return issue. The team member of the company you contact will be happy to walk you through the return process step by step.
-At this point, the chair will need to be boxed up for pick-up from the customer’s home. If the customer still has the box, that’s great and you can use the old box and packaging to repackage the product. If the customer no longer has the box, a service team member will mail a new box to the customer at which point they will need to repackage the product. The customer will pay for the new box and shipping costs of the new box.
-Once the product has been boxed, a service team will need to be contacted to be notified. They would then create an RA and reach out to the carrier to have the carrier pick up the item from the customer’s home to return it back to the manufacturer’s warehouse. Once the chair arrives at the manufacturer’s warehouse, they will refund/credit Recliner HQ, who will then refund/credit the customer.
Return Policy Conditions:
-Product must be returned within 30 days. No exceptions.
-If the customer returned the product because they didn’t like it, they will pay for return shipping and restocking fees. The return shipping and restocking fee is $125.
-If the customer returns the product because they didn’t like it, they will pay for the shipping and restocking costs. If they lost the original box and packaging, in this case they will pay for the cost of a new box to be shipped to them.
-If the customer returned the product because it was broken on arrival, the manufacturer will cover the shipping and restocking fees. If the customer lost the original box and packaging, the manufacturer will pay for the new box in this case.